HOW TO BUY TICKETS

In person:

From Selby Town Hall – card payment only
10am – 4pm, Mon – Fri

The box office is to the rear of the building at the top of a glass stairwell. If you are not able to climb the stairs, please ring the buzzer at the bottom and a member of staff will come down to meet you.

Over the phone:

Selby Town Hall – 01757 708449
10am – 4pm, Mon – Fri

Online:

From this web site up until one and a half hours prior to doors opening.
Select the “buy ticket” button from the individual event page of the show you wish to attend.

PLEASE NOTE: The ‘buy 3, get 1 free’ deal is not available online.

On the door:

Provided the event has not sold out, tickets are available to buy on the door.
For most events it is cheaper to purchase tickets in advance.

BUY FOR THREE SHOWS, GET A FOURTH FREE

For every three shows (not tickets) purchased, you can claim a fourth absolutely free!

• This deal is only available for tickets bought in person or over the phone.
• The cumulatively cheapest set of tickets are the free ones.
• All tickets must be purchased at the same time.
• Events organised by external promoters, or held in venues other than Selby Town Hall, are excluded from the offer.

BOOKING FEES

We do not charge a booking fee for tickets purchased over the phone or in person.
Tickets bought online will incur a booking fee of 90p per ticket. This money covers the cost of processing the payment.

SEATING AND ACCESS

The Town Hall is a small venue (up to 150 capacity) situated in a former Methodist chapel. About two thirds of the seats are on the ground floor (what purpose built venues would describe as stalls) with the remainder located on the balcony. The central bank of seats on the ground floor are tiered with some flat floor rows at the front and to the sides. Stairs to the balcony are fairly narrow and steep. All balcony seats face the stage front on – there are no seats with side views.

• All events are seated (unless otherwise stated)
• Tickets are unreserved and seats are allocated on a first come, first served basis
• There is ramped access to the venue
• Customers with particular access requirements who require seating in a specific part of the venue can reserve their seat in advance – please call 01757 708449 or email access@selbytownhall.co.uk and we will make sure that a seat which meets your requirements is reserved
• Guide dogs are welcome
• We are sorry, but there are no induction loop or minicom facilities in the venue
• Recipients of Personal Independence Payments who require an escort to attend performances can claim a free ticket for their escort. These tickets can only be bought in person or by phone. Call 01757 708449 and we will be happy to arrange this

Our chairs are upholstered with shallow cushioning. The seat is 44cm wide with a 46cm backrest. In the central tiered section, seats are 7cm apart with 40cm of leg room. The maximum loading of the chairs is 203kg / 31 stone.

If these are not suitable, there are chairs located to the left and right (on flat floor) where it is possible to increase both leg room and the gap between seats. If you have particular requirements relating to the space around chairs we would be happy to reserve one which meets your needs, or discuss options for using a different style of chair. Please call 01757 708449 or email access@selbytownhall.co.uk.

REFRESHMENTS

The Town Hall is a licensed venue and operates a bottle bar serving a small selection of lagers, locally brewed ales, wines and soft drinks. No food or snacks are sold on the premises.

COVID-19 SAFETY

For full information on how we are working with audiences to help keep the venue safe, please do take some time to read Selby Town Hall’s Covid-19 Policy

These are the key points we would like to emphasise though:

• Do not attend if you have symptoms or believe you are an infection risk – we are happy to provide a no quibble refund
• Do get vaccinated and take a lateral flow test before attending if you are able to access these at no cost
• Wear a mask if you are able. Mask wearing will not be mandated though
• Pre-order interval drinks in the period before the show starts and use contactless payment
• Make use of outdoor spaces as much as possible
• Wash hands regularly and make use of hand sanitising stations

GENERAL TERMS AND CONDITIONS

• Tickets which you are unable to use can be refunded up until six weeks prior to the performance. After this point we will only refund tickets in the event that the performance has sold out and we are able to resell them.
• Tickets cannot be resold. We reserve the right to cancel any resold tickets.
• Refunds will be paid by the same method as the original transaction. Please contact 01757 708449 to arrange.
• In the event that a show is cancelled or a date changed a full refund will be offered, including any booking fees or postage costs (postage will not be reimbursed if the original purchase contained tickets for other events which are still taking place as scheduled). Ticket holders who cannot make a rescheduled show will have four weeks in which to request a refund from the date on which they were notified of the change.
• Where the cancelled or rescheduled event was a free ticket (as part of the ‘Buy Three Shows Get A Fourth Free’ offer), a gift voucher to the regular value of the ticket will be offered in lieu of a refund.
• Booking fees and postage will not be reimbursed if the customer is requesting a refund for any event which is still taking place on the advertised date.