Selby Town Hall

Terms & Conditions

Ticket Terms & Conditions

    • Unless otherwise stated, all shows are seated, and seats are unreserved (ie. selected by audience members on a ‘first come, first served’ basis on entering the venue). Shows are never oversold – there will always be enough seats for all ticket holders
    • Tickets cannot be resold above face value. Selby Town Council reserves the right to cancel any tickets found to have been resold above face value.
    • In the event that a show is cancelled or a date is changed (and the customer cannot attend the new date) a full refund will be offered including any booking fees or postage (postage will not be reimbursed if the original purchase contained tickets for other events which are taking place as scheduled)
    • Refunds will be paid by the same method as the original transaction (although Selby Town Council reserves the right to pay by cheque should the original purchase have been made using cash). Contact 01757 708449 to arrange
    • Unwanted tickets can be refunded up until six weeks prior to the performance
    • Booking fees and postage will not be reimbursed if the customer is requesting a refund for any event which is still taking place at the advertised time
    • In the event that a ticket is returned less than six weeks prior to a performance, and that performance is sold out, a refund will be offered if, and only if, the returned ticket is resold
    • Selby Town Council reserves the right to refuse entry or to eject customers who disrupt performances or whose behaviour impacts negatively on the experience of other audience members or on staff/volunteers
    • While Selby Town Council will always do its best to represent accurately the nature of a performance, they cannot be held responsible for show content. Please note that, unless specifically advertised otherwise, there is a possibility that shows could contain loud music, strong language or adult themed material. Line-ups are also subject to change. Changes to support acts or bills on multi-performer events (such as comedy clubs) do not, in themselves, qualify ticket holders for a refund.

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